If a product was delivered to you in a damaged or spoiled condition (we may request photographic evidence of this), we will, at your request, refund the value of the relevant product to you (as at the date on which the product was originally ordered). You must contact us within 24 hours of delivery of the product in order to make a claim under this clause.

If you are invoiced and pay an amount that is higher than the final amount of your order, we shall make the necessary adjustment to the invoice and refund any amount that may be due to you.